Frequently asked questions
Your questions,answered.
Straight answers about our three services and what it’s like working with a two-person team.
Straight answers/No jargon/Ask us anything
The basics
What is marketing automation for a small business?
It’s the follow-up work you never have time for, done automatically. Think: a missed call gets an instant text back, a finished job triggers a Google review request, a website inquiry gets a fast reply. It doesn’t send mass emails or robocalls. It makes sure the customers you already earn don’t slip away.
Do you only work with businesses in Florida?
No. We’re a US-based, two-person team serving small businesses nationwide. We started in Central Florida and it’s still home base, but everything we build is set up and run remotely, so it works the same whether you’re across town or across the country.
Am I locked into a contract?
No. After setup, service continues month to month, and either side can cancel anytime with 15 days’ written notice. There are no cancellation fees or penalties. With our free website offer, the first 90 days are free, and cancelling before then costs nothing; the site comes down and your web address stays yours.
How much does marketing automation cost?
We keep pricing simple: a one-time setup fee, then a flat monthly rate. Our free website offer is the exception, with no build fee at all. It’s month to month, and there are no surprise add-ons. Get in touch and we’ll tell you exactly what your setup would cost before you commit to anything.
Should a two-person business use marketing automation?
We might be biased. Workload Relief is a two-person business, and we run on the same tools we sell. The smaller your team, the more it helps, because the system answers the missed call and asks for the review while you stay on the job. You don’t need staff to make it pay off. You need to stop losing leads you already earned.
Missed-Call Text-Back
How does missed call text back work?
When someone calls and you can’t pick up, a friendly text goes back to them within seconds, something like “Sorry we missed you! What can we help with?” They know you got the call, and they can reply with what they need. You get an alert about the call, follow up when you’re free, and we set up and run the whole thing for you.
Will missed call text back work with my existing business phone number?
Yes. You keep your number and answer calls exactly like you do now. We connect a business texting line behind it using simple call-forwarding settings, so the text-back only kicks in when you can’t pick up. The text comes from that line, and it names your business. Nothing changes about how you or your customers use your phone.
Is the missed call text back automated?
Fully automated. The text goes out seconds after the missed call, at any hour and on weekends, without you touching anything. You pick the wording with us, and we tune the behavior (like after-hours messages) so it always sounds like your business.
How do I handle the customer once they reply?
Follow up the way you always would, with a call or a text when you’re free. Every missed call sends you an alert with the caller’s number, and if they left a voicemail you get that too. The instant text buys you time, because the customer knows a real business got the call and will get back to them.
Is missed call text back legal?
Yes. You’re texting someone who called your business a moment ago, which is exactly the kind of follow-up texting rules are built to allow. We also register your business texting line with US carriers the proper way, a compliance step DIY setups often skip.
Google Review Requests
How do I get more Google reviews?
Ask every customer right after the job, the same way each time, and make it a 10-second task for them. Most owners can’t keep that up by hand. Our system sends the request automatically when a job wraps up, with a direct link to your Google review page, so the asking never gets skipped.
How do automated review requests work?
When a job is marked complete in the job or billing software you already use, the customer automatically gets a short, friendly message asking for a Google review, with a link straight to your review page. No new steps for you or your crew. The asking happens on its own, every time.
Is it safe to automate Google review requests?
Yes, as long as it follows Google’s rules. In practice, that means asking every customer the same way, never offering anything in return, and never screening out unhappy customers before asking (that’s called review gating, and it’s what gets businesses penalized). That’s exactly how we set it up. Your reviews stay real and your profile stays in good standing.
Website Design
Do I need a website for my small business?
If customers can’t find you online, they hire the company they can find. Most small service businesses don’t need a big site. They need a fast, simple one that shows what you do and gets a visitor to call or text you. That, plus a solid Google Business Profile pointing to it, covers most of the ground.
How much does a small business website cost?
Prices run anywhere from a free template to a five-figure agency build. Ours is part of our done-for-you service. We design and write the site. Hosting and upkeep are included, on simple month-to-month terms. With our free website offer there is no build fee, and the first 90 days are free, counted from the day your site goes live. After that it’s $50 a month, which keeps the site running and covers edits when you ask. You buy your own web address, about $15 a year. Want your Google listing kept up too? That plan is $130 a month, and we’re happy to walk you through it.
How long does it take to build a website?
For a typical small-business site, we deliver the complete initial build within the first month or two, and we keep editing until it’s right. Simpler sites land faster. Either way, you’ll get a real timeline up front, not a moving target.
Didn’t see your question?
Ask us directly. One of the two owners will get back to you personally, with no pressure to buy anything.